Can I ask for small/large cap?
Our Stock Size is Medium which is 22.5 inches, and we have the combs and elestic band or adjustable straps inside. Kindly Reminder: 1. Small Size is 21.5 inch, Large Size is 23.5 inch, you should know your own size and make a suitable decision. 2. If you change to those special size, you may need to wait another extra 5-10 days, if you can wait. 3. It will be charged extra 10$ for making the special size for you. If you want to ask for small/big cap, please remember to take a note on the cart or send us the Email.
Is your hair 100% human hair? What is the grade?
We are selling nice virgin hair, which is natural and nice. It is 100% human hair, and top virgin hair.
Is your wig/hair getting tangled or shedding?
It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don’t suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
What color is the wig of the lace?
Normally for the lace wig, it randomly comes in medium brown or light brown. If you have special needs, please remember to take a note on the cart or send us the Email.
Can I go swimming with a wig?
Yes, you can go for a swim with the wig. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
Is your wig come in bleached?
Our lace wigs are already bleached based on the guarantee of the hair not shedding.
Can your hair be dyed? Can you dyed for me?
We are sorry that we don’t have color service available now. And please don`t worry, because our hair is nice virgin hair , which can be dyed or bleached. The reason why we cancel the color service is that the customers will not satisfied with the color we done or the color number was not matched with what they need. So you can dye it by yourself or your stylist if possible. And if you want some colored wigs, you can send us the Email.
Can your wig use glueless? Can I make ponytail or bun?
You can try to use it with glue or without glue, but use glue will be natural looking. Some sisters let their hair be secured with a custom strap and comb in the back and got 2b glued spray, which makes it doesn`t move at all and very secure. So you can choose got 2b glue gel (black bottle). About the ponytail or bun, yes, you can make it, no problem.
How long will be delivered after I place an order?
Delivered within 8 – 10 work days not include weekends. For daily customized wig, it will need 3-5 work days extra to be ready for shipment. Ps: Delivery time cannot be guaranteed during special periods.
Do I need to pay the shipping fee?
We offer worldwide free shipping. However, there are some areas that need to charge the remote fees $20.
Do I need to pay the customs duty?
The customs duty is determined by the custom of your country. And it is uncertain to know how much about it.
Can you provide the Overnight shipping service?
Sorry for that, we did not offer the overnight service. The fastest delivery time is 3 days.
I am in a remote area, can you ship it?
Generally, we can ship to most of the countries and regions worldwide, but individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.
Can I be your brand ambassador?
If you have active social skills and outstanding shooting skills, that will be the best. Please send email to firstname.lastname@example.org.
If I don’t like it, can I return it? Can I get the full amount?
If you don’t want your order /or you place wrong order/ or want a longer length/ you would like to exchange or return the order, you need to pay for the return charge, and your refund will be reduced $20 (because the Shipping Fee we paid the first time).
Can I have a return label if I return it?
We don’t provide return label, once you need to return, please contact with us via Email at first, then we will offer the return information. You can try to use the USPS return for it.
If I return the parcel, do I need to pay the returned shipping fee?
If the returning is due to quality problems of products, we will be responsible for the return shipping fee and solve a full refund for you; If the returning is due to buyer
s problems (Such as: Don‘t like/want, Order wrong product/size ), we will not bear the shipping fee. We will remove $20 from your refund as loss of freight and handling fee.
How long can I get a refund if I return it?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If I make a wrong order, can I exchange it?
If the parcel has not been shipped. You can send us the Email to email@example.com. We will modify the order for you. Once your parcel is shipped out, you need to receive it and try to make an exchange.
Unable to find satisfactory answers?